Connectivity>SingAREN service plans>FAQ  
 

Frequently Asked Questions (FAQ)

Version 1.00 15 March 2002

This is the FAQ for SingAREN connectivity and service subscription. Please click here for the general FAQ on SingAREN.

General Information

Technical Information

Service Information

Billing Information
FAQ
Get connected to SingAREN
Network configuration map




 
General Information
1.

Who can connect to SingAREN?

The connection to SingAREN is open to all Singapore Universities, polytechnics, government-linked research centers and institutes, collaboratories and such similar non-profit organisations involved in research. The use is intended solely for research and collaboration projects. Commercial use is restricted. For more information, please refer to the Acceptable User Policy for more information.
2.

Who are your international peering partners?

SingAREN provides international connectivity to the next generation internet - the Internet2. With a connection to Abilene in the United States, SingAREN peers with many research and education networks, including Abilene, ESnet, Surfnet, TANet2, vBNS.

Internet2 is different from the commodity internet - know as Internet1. Thus, all organisations connecting to SingAREN must maintain a separate link to the commodity Internet through a commercial Internet Service Provider (ISP).

Please visit here for the detailed SingAREN Network Configuration.
3.

What is Internet2?

Internet2® is a not-for-profit consortium, led by over 190 US universities, developing and deploying advanced network applications and technology, accelerating the creation of tomorrow's Internet.

Please visit here for more information.
4.

Why should I connect to SingAREN?

By connecting to SingAREN, you gain access to a global network infrastructure containing relevant international research centers and organisations worldwide that are dedicated to developing technologies for the next generation Internet. Your organisation will benefit from being able to exchange ideas and share research findings on an international scale, with professional groups all over the world.
5.

How do I contact SingAREN?

You may send an email to SingAREN NOC to raise your queries, or arrange an appointment with us.
Technical Information
6.

What is the current capacity of your international link?

SingAREN currently operates a 90 Mbps (packet-over sonet) international link from Singapore to San Jose, CA, USA. From San Jose, it is connected to Abilene at 155 Mbps. SingAREN also has a 2 Mbps ATM link to Korea.
7.

What applications are used on your link?

Currently, SingAREN is supporting a distance education program, the Singapore-MIT Alliance (SMA) program that runs daily video conference sessions between NUS / NTU and MIT. This runs on SingAREN’s Premium service, which uses a POS circuit with the highest level of quality of service.

SingAREN21 broadband projects also use SingAREN Premuim & Standard Service to carry our their experiment and collaboration with their oversea counterparts.
8.

How do I get connected to SingAREN?

Please refer to Technical Document to getting connected to SingAREN for more information. After the link is set up, you need to subscribe to the service plans SingAREN offers.
Service Information
9.

What service plan does SingAREN offer?

SingAREN offers three classes of services, Premium, Standard and Basic service which are priced at different rates. Please visit here for details.
10.

How do I subscribe to SingAREN?

To subscribe to us, please complete SingAREN Service Application Form [ Word Format] and send back to us fax at +65 67733329. Instructions and contact information are provided in the form itself.

Please allow 7 working days for processing of your application. Note that incomplete or inaccurately filled forms will either delay processing time or risk the chance of rejection.
11.

How will I know if my subscription application is approved?

Upon receiving your subscription form, we will evaluate your requirement. If the form is in order, a letter of confirmation will be sent to you within 7 working days confirming the type of services, technical information, service start date, technical and billing contacts.
12.

Do I need to give any notice to terminate the service?

You need to give a one-month notice for termination of service by filling in a Service Termination Form [ Word Format], failing which one-month service charge will be levied.
13.

Can I switch from one plan to another if there is a change in my requirement?

We understand that during the course of your research you may have different bandwidth or service requirement. You can switch from one plan to another by filling in a Service Amendment Form [ Word Format]. The new service subscribed, if available, will take effect on the following month.
14.

Where are all your forms and information?

For your convenience, you can find all forms and important information for SingAREN connectivity service here:
Billing Information
15.

How will SingAREN bill my organization?

SingAREN will send an invoice at the beginning of each month to the billing address provided by you in your subscription form. If the service commences after 1st of the month, charges for the month service commenced will be calculated on a prorated basis and added to the following month's bill together with the charges of following month.
16.

How should payment be made to SingAREN?

Payment should be made by cheque payable to National University of Singapore, and send to our office at SingAREN c/o Computer Centre, National University of Singapore, 2 Engineering Dr 4, Singapore 117584, with the copy of invoice attached.
17.

What is the name of the company if we need to issue a Purchase Order?

SingAREN is a project funded by A*STAR to provide a high-speed broadband network platform to support R&D and advanced technology development in Singapore.

The subscription charges imposed is a cost recovery measure required by the funding agency to create awareness of the costly resources, which are made available for R&D purpose. Therefore, it will not be appropriate to issue PO for subscription to SingAREN.